Absolutely. Many of our products can be personalised with names, dates, initials or custom wording. Simply follow the personalisation instructions on the product page or leave your details in the personalisation box before checkout.

Personalised items are usually dispatched within 3–5 working days. Ready-made products are normally posted within 1–3 working days. During busy seasonal periods processing times may be slightly longer.

Delivery costs are calculated based on your order and destination and will be shown at checkout before you complete your purchase.

Once your has been dispatched, you'll received confirmation email with tracking information where available. You can use this to follow your order on its way to you.

Yes. If your order is being sent directly to someone special, you can include a complimentary gift message. Visit our “Send us a Note” page for more information.

Where applicable, we’ll send a digital proof before production. Production begins once your proof has been approved.

If your order hasn’t entered production, we’ll always do our best to help. Please contact us as soon as possible.

Due to the personalised nature of many of our products, personalised items cannot usually be returned unless they arrive damaged or an error has been made. Non-personalised products may be returned in accordance with our Returns Policy.

Every order is carefully wrapped with attention to detail. We believe opening your parcel should feel just as special as what’s inside.

We're beginning to open The Orchid Cabinet to international orders. Available destinations will be shown at checkout.

Some countries may not be available immediately while we make sure we meet the relevant shipping and packing requirements. If your country isn't currently listed, please check back as we'll be adding more destinations over time.

You can reach us via our Contact page or by emailing us directly. We aim to reply within 24–48 hours.