Shipping policy

Shipping Policy

At The Orchid Cabinet, every order is carefully prepared and packaged with the same attention to detail that goes into creating it. Whether you’ve chosen a personalised keepsake or one of our curated collections, we want your order to arrive safely and beautifully presented.

Processing Times

Most orders are dispatched within 2–5 working days.

Personalised and made-to-order items may require additional time depending on the complexity of the design and current order volume.

If your order is needed for a particular date, please contact us before placing your order and we’ll always do our best to help.

UK Delivery

We currently ship throughout the United Kingdom using trusted tracked delivery services.

Estimated delivery times after dispatch:

• Standard Delivery: 2–4 working days

• Express Delivery (where available): 1–2 working days

Delivery estimates begin once your order has been dispatched.

International Shipping

International shipping will be introduced in the future.

When available, delivery times and customs information will be displayed during checkout.

Customers are responsible for any customs duties, taxes or import fees charged by their country.

Shipping Confirmation

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking details (where applicable).

Delays

While we always aim to dispatch and deliver within the estimated times, delays can occasionally occur due to courier services, severe weather, public holidays or circumstances outside our control.

While delivery times are estimates and delays can occasionally occur once an order is the delivery provider, we'll always do our best to help if there is a problem with your delivery.

Incorrect Addresses

Please ensure your shipping address is entered correctly before placing your order.

If an incorrect address is provided and your parcel is returned to us, additional postage costs may be required before we can resend your order.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We’ll work with the courier to investigate and resolve the issue as quickly as possible.

Need Help?

If you have any questions about your order or delivery, we’d love to hear from you.

Email: hello@theorchidcabinet.co.uk

 

Every parcel leaving The Orchid Cabinet is thoughtfully wrapped, carefully packed and sent with the hope it brings a little joy when it arrives.